Up until about 2 months ago my “free” BT Vault was running fine to the point that I started to do a little spring clean. I was deleting zip files that were out dated or duplicated and noticing the amount of space I was using didn’t go down. How odd.
I sent an email to support, the “bot” replied with please state username, windows version blah blah blah. I replied and to this day still have had nothing back. I decided to empty my vault, which you would of thought “hey it’ll reset”. How I was wrong…. No Files in my vault:
I decided to call last week where the support representative wasn’t helpful at all, “I need to escalate it but can’t guarantee a call back”. This morning I called again to see what was going on if anything? Shock horror nothing, nada, zip. If you happen to have this problem do what I done, download all your files, phone up and cancel. Give it a couple of minutes, sign back up and lo and behold a fresh clean vault. Yes I know it kind of defeats the purpose but not many things in life are “free” and it is good knowing your data is duplicated else where. If anyone knows of a good alternative that has better support please let me know. I do use skydrive but the upload file size limitation is a nightmare.
I was so tempted to sign up for the 50gb vault but after all this why would I want to pay for such a poor service?
Conclusion: BT + Support + fire guard + chocolate + useful as a.
Related Post: http://www.siphilp.co.uk/archive/2008/04/08/online-storagebackup-alternatives-to-bt-vault.aspx
2 Comments
Pete White
Makes the whole backup process a bit pointless if they lose your files.
Si Philp
Was weird, they didn’t lose them as there was nothing in the vault to lose. However the reading was showing 1.9gb used. I have found quite a few alternatives which I am going to do a post about so watch this space 🙂