BT Vault good or bad?

Up until about 2 months ago my “free” BT Vault was running fine to the point that I started to do a little spring clean.  I was deleting zip files that were out dated or duplicated and noticing the amount of space I was using didn’t go down. How odd.

I sent an email to support, the “bot” replied with please state username, windows version blah blah blah.  I replied and to this day still have had nothing back. I decided to empty my vault, which you would of thought “hey it’ll reset”. How I was wrong….  No Files in my vault:

BT Vault showing 1.9gb space used

I decided to call last week where the support representative wasn’t helpful at all, “I need to escalate it but can’t guarantee a call back”. This morning I called again to see what was going on if anything? Shock horror nothing, nada, zip.  If you happen to have this problem do what I done, download all your files, phone up and cancel.  Give it a couple of minutes, sign back up and lo and behold a fresh clean vault. Yes I know it kind of defeats the purpose but not many things in life are “free” and it is good knowing your data is duplicated else where. If anyone knows of a good alternative that has better support please let me know. I do use skydrive but the upload file size limitation is a nightmare.

I was so tempted to sign up for the 50gb vault but after all this why would I want to pay for such a poor service? 

Conclusion: BT + Support + fire guard + chocolate + useful as a. 

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  • Pete White
    Posted April 7, 2008 2:14 pm 0Likes

    Makes the whole backup process a bit pointless if they lose your files.

  • Si Philp
    Posted April 7, 2008 2:21 pm 0Likes

    Was weird, they didn’t lose them as there was nothing in the vault to lose. However the reading was showing 1.9gb used. I have found quite a few alternatives which I am going to do a post about so watch this space 🙂

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